Terms & Conditions
1. Introduction
Welcome to Patisserie House! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.
2. Orders and Payments
2.1. To place an order, you must be at least 18 years old or have the consent of a parent or legal guardian.
2.2. Payment for orders can be made through our secure payment gateway.
3. Shipping and Delivery
3.1. We offer shipping within the UK and provide pickup options.
3.2. Delivery times may vary. Please refer to our Shipping Policy for more details.
4. Returns and Refunds
4.1. We strive to provide quality products. If you are not satisfied, please contact us within 5 days of receiving your order.
4.2. Refer to our Returns and Refunds Policy for detailed information on the process.
5. Privacy Policy
5.1. We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.
6. Intellectual Property
6.1. All content on our website, including logos, images, and text, is the property of Patisserie House and is protected by copyright and intellectual property laws.
7. Limitation of Liability
7.1. Patisserie House is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.
8. Governing Law
8.1. These terms and conditions are governed by the laws of the United Kingdom.
9. Changes to Terms & Conditions
9.1. Patisserie House reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on the website.
By using our website, you agree to the most recent version of the terms and conditions.
Shipping Policy
1. General Information
1.1. Welcome to Patisserie House! This Shipping Policy outlines the terms and conditions regarding the shipping of our products within the United Kingdom using Royal Mail services.
1.2. By placing an order with us, you agree to the terms stated in this policy.
2. Shipping Zones
2.1. We currently ship our products within the United Kingdom using Royal Mail services.
3. Shipping Methods
3.1. We offer the following shipping methods using Royal Mail:
Standard Shipping
Express Shipping
Pickup: Customers can choose to pick up their orders from our physical location during specified hours.
4. Processing Time
4.1. Orders are typically processed within 3 business days. Please note that processing times may vary during peak seasons or promotions.
5. Shipping Time
5.1. Shipping times vary based on the selected shipping method via Royal Mail:
Standard Shipping: 2
Express Shipping: [Estimated number of days]
Pickup: Available during specified hours. Customers will be notified when their order is ready for pickup.
6. Shipping Costs
6.1. Shipping costs are calculated based on the selected shipping method, the destination address, and the rates provided by Royal Mail. The total shipping cost will be displayed during the checkout process.
7. Order Tracking
7.1. Customers will receive a shipping confirmation email with a Royal Mail tracking number once their order has been dispatched. This allows customers to track the status and location of their shipment through the Royal Mail tracking service.
8. Shipping Delays
8.1. Patisserie House is not responsible for shipping delays caused by unforeseen circumstances, such as weather, natural disasters, or carrier delays. However, we will make every effort to keep customers informed about any potential delays.
9. International Shipping
9.1. At this time, we only ship within the United Kingdom using Royal Mail. We do not offer international shipping.
10. Contact Information
10.1. If you have any questions or concerns regarding our shipping policy, please contact our customer service at [customer service email] or [customer service phone number].
11. Changes to Shipping Policy
11.1. Patisserie House reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.
By placing an order with us, you agree to the most recent version of the shipping policy.